The User may return any item that has been purchased through the Portal, provided that it is for the following reasons:

Right of Revocation; Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, gives the User the right to revoke the requested order within a period of fourteen days from the receipt thereof, prior communication to Aloe Informática within that period, with a refund of the price that would have been paid for it. You can return the purchased item as long as the product has not been opened or used and retains its seal or original packaging. No returns will be accepted if the product is not shipped in perfect condition, with its original packaging, unused, unopened and unsecured. The entire order must be returned, with all the accessories and original packaging of the products. The product must be in perfect condition. The User must satisfy the direct costs of return. According to the law, returns of products that have been unsealed will not be accepted, except in cases of defective merchandise. If the product is defective, in these fourteen days the User can also choose to replace it.

Return for defects produced in the transport or error in the shipment; if at the time of delivery it is visible and clearly visible, without the need to handle the shipping packs or the product's own, that a product has defects caused by damage to the transport or is seen, in the same way, a error in the received merchandise, the User must indicate it in the delivery note, and communicate it to Aloe Informática by email to comercial@aloeinformatica.es or by phone +34 922 656 888, within twenty-four hours following receipt of the order, to be able to urge the return of the affected product or products and with it the replacement by a new one or the refund of the price paid for it. Defects in transport that are only noticeable after unpacking the product must be communicated within the first twenty-four hours from receipt of the order in the manner described above, indicating the order number, the damage caused to the product and urging the return of the product. affected product and with it the replacement by a new one or the reimbursement of the price paid for it. Aloe Informática will examine you and inform you if you have the right to substitute the product. The return of those products that are not in the same conditions in which they were received, or that have been used, opened or unsealed, will not proceed. The return or replacement of the item will be made as soon as possible and, in any case, within fourteen days following the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds. In these cases, Aloe Informática will return the purchase money, within thirty days of receiving the User's communication requesting the return. This will be done in the same means of payment that was used to pay for the purchase.

Return by tare or factory defect; In case of factory defect, the User may return the purchased item provided it has not been used and keep its original packaging. No returns will be accepted if the product is not sent, with its original and unused packaging. In addition, the entire order must be returned, with all the accessories and original packaging of the products. Once the product has been received, Aloe Informática will examine it and inform you if it has the right to replace it. The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed. The return or replacement of the item will be made as soon as possible and, in any case, within fourteen days following the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds. If at the time of delivery is visible and clearly visible, without the need to handle the packaging or the product itself, an error in the goods received, the User must indicate it on the delivery note, and communicate it to Aloe Computer by email to the address comercial@aloeinformatica.es or in the customer service phone +34 922 656 888, within 24 hours after receipt of the order, to be able to urge the return of the product or products affected and with it the substitution for the product actually acquired. Factory defects that are only noticeable after having unpacked the product must be communicated within the first 24 hours from receipt of the order in the manner shown.