Terms and conditions

Previous considerations:

These terms and conditions together, where appropriate, the particular conditions that may be established, will expressly regulate the relationships that have arisen between Aloe Consulting Consultora Informática de Canarias S.L. with CIF: B38552212 and registered office at C / Robayna, 16. 38004 Santa Cruz de Tenerife, (hereinafter "Aloe Informática") and the third, (hereinafter "User") that acquires the products offered through the portal www. aloeinformatica.es, (hereinafter the "Portal").

They have been prepared in accordance with the provisions of Law 34/2002, services of the information society and electronic commerce, Law 7/1998 on General Contracting Conditions, and other legal provisions that result from application . The use of the Portal and / or the acquisition of any of its products implies acceptance as User, without reservations of any kind, of each and every one of these terms and conditions, as well as, where appropriate, of the particular conditions that could govern the acquisition. By using this Portal or placing an order through it, the User agrees to be bound by these terms and conditions and by the privacy policy of Aloe Informática, therefore, if the User does not agree with all the terms and conditions described here, you should refrain from placing an order.

Aloe Informática informs that the procedures to carry out the acquisition of its articles are those described in the present terms and conditions, as well as those specific ones that are indicated on the screen during navigation, so that the User declares to know and accept these procedures as necessary to access the products and services offered on the Portal.

Any modification and / or correction of the data provided by the User during navigation must be made according to the indications included in the Portal. The User can access, print, download and save the terms and conditions at all times. These terms and conditions will be permanently accessible in the Portal through the Terms and Conditions link of www.aloeinformatica.es.

These terms and conditions are subject to changes and updates, so the version published on the Portal may be different at any time the User accesses it. Aloe Informática reserves the right to modify or update, without prior notice, the information contained in its Portal, as well as its configuration, presentation and access conditions. Consequently, it is recommended that the User carefully read these terms and conditions in their entirety, in all those occasions that the use or use of this Portal is proposed. Likewise, Aloe Informática reserves the right to suspend, interrupt or stop operating the Portal at any time.

Portal Ownership:

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI) you are informed of the following information: The portal www.aloeinformatica. is owned and managed by the entity called Aloe Consulting Consultora Informática de Canarias SL whose data are:

SOCIAL REASON: Aloe Consulting Consultora Informática de Canarias S.L.

COMMERCIAL NAME: Aloe Informática

CIF: B38552212

SOCIAL ADDRESS: C / Robayna, 16. 38004 Santa Cruz de Tenerife (S / C Tenerife) Spain

CONTACT: Telephone +34 922 656 888 Fax +34 922 276 677 WhatsApp +34 638 980 881 Email comercial@aloeinformatica.es


Available products:

The clauses that are listed below are intended to regulate the acquisition, through the Portal, by the User, of the products offered by Aloe Informática in its online store. The User will have to consult, register and accept these terms and conditions, before making the purchase online, understanding that access to the store as well as the purchase of any of the products offered will mean the acceptance of them. Specifically, for the acquisition of the products offered through the Portal, the User who proceeds to register must be over eighteen (18) years old and must complete the instructions that appear in these terms and conditions and that will require the following instructions to be executed, as well as any others that are included in the different screens of the Portal: Complete completion of the electronic form that appears at each moment according to the purpose, following the instructions indicated therein and pressing the Order Confirmation icon / button.

Aloe Informática reservesthe right to stop facilitating the acquisition, at any time and without prior notice, of any of the products offered on the Portal.

The information that appears on this Portal is current as of the date of its last update. Aloe Informática reserves the right to decide at any time, the products that are contained and offered to the User through the Portal, so that it may update, modify or eliminate the content and elements that make up the same, without the need to communicate it previously. , when it deems convenient. Consequently, Aloe Informática may at any time add new products to those included in the Portal, understanding, unless otherwise provided, that such new products will be governed by the provisions of the terms and conditions in force at that time. p>

The User Name and Password provided by the User are identifying and enabling elements to access the products and services of the Portal and are personal and non-transferable. Aloe Informática reserves the right to cancel the User's Name and Password, and therefore access to the Portal of that User who does not observe the terms and conditions of use thereof that apply in each case. To make a purchase, the User will send their order through the Internet through the "Shopping Cart" of the purchase.

The information contained in the catalogs and price lists is only indicative. Informática may modify them without prior notice and at any time, depending on market circumstances, the prices indicated on the Portal being valid at the time of confirming the order, notwithstanding the foregoing, Aloe Informática reserves the right to cancel an order at If there is an error in stock or price in any of the products, in this case the customer will be informed and the amount paid will be reimbursed.

Special offers, promotions or discounts will be valid until the indicated date. or until end of stock Aloe Informática offers through this Portal, a selection of the products it sells, in a way that guarantees that they meet the same quality and guarantee requirements those that are acquired in your physical store.

Each of the items offered in this Portal is accompanied by the following information: Reference of the article, image, if available, of the article, description of the article and price of the item. Regarding the color of the articles that appear on the screen, the User is warned that they may be subject to variations depending on the screen of their device, therefore, they can not guarantee that the colors that appear conform faithfully to the actual color of the item. Notwithstanding the foregoing, Aloe Informática makes every effort so that the colors that appear on the screen are displayed in the closest way to reality.

Purchase process: < / p>

To acquire the desired items, the User must select them and add them to the "Cart" of the purchase by clicking on the corresponding icon The "Cart" of the purchase will contain the reference of the selected article, and the price of the same, with indication of the corresponding taxes.

In order to place the order, the User must register, for which he / she will be asked for his / her necessary personal data, which will be incorporated into our database with the object to be able to process said order as well as facilitate the making of new purchases in the Portal, as well as the User may access their personal data and the information of all their orders. confusions or incidents in the shipment of the purchased items. In the event that you so request, you will also receive by e-mail and / or mail information or information bulletins related to this Portal.

Once the order has been formalized and the data relative to it have been completed, and Before sending, a summary will be presented identifying the purchased item, its total price (transportation and taxes included) and the shipping data. The order must be confirmed by clicking on the "I confirm my order" button. Once the transaction has been confirmed, your order number will be communicated through the Portal itself and by e-mail in order to enable you to follow it at all times.
Likewise, an email will be sent electronic, with a description of the order and personal data that have been communicated. If you do not receive the same, it is advisable to contact Aloe Informática by email at comercial@aloeinformatica.es or by calling +34 922 656 888.

Shipping conditions :

Aloe Informática sends orders to the User through different transport companiesof recognized national and international prestige. The delivery date at the User's address depends on the availability of the chosen product and the shipping area, with a delivery time of 24 to 72 working hours for the Canary Islands. The transport times indicated are indicative.

For shipments to Peninsula and Balearic Islands the delivery time will be between 10 and 14 business days, this period may be increased depending on the procedures and customs procedures if the case arises. Shipping costs for Peninsula and Balearic Islands do not include the costs of customs procedures and corresponding derivative taxes.

Shipping costs appear on the Portal when ordering and in advance to the confirmation of it. The delivery is considered made since the product is made available to the user by the carrier and the recipient signs the receipt of the delivery. It is up to the recipient to verify the products upon receipt of them and expose all qualifications and claims that may be justified.

Likewise, Aloe Informática makes available to the User the possibility of collecting your purchase in our physical store of Robayna, 16 in Santa Cruz de Tenerife, without additional transport costs accordingly.

User Rights:

The User may return any item that have purchased through the Portal provided it is for the following reasons:

Right of Revocation; Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, gives the User the right to revoke the requested order within a period of fourteen days from the receipt thereof, after communicating with Aloe Informática within that period, with a refund of the price that would have been paid for it. You can return the purchased item as long as the product has not been opened or used and retains its seal or original packaging. No returns will be accepted if the product is not shipped in perfect condition, with its original packaging, unused, unopened and unsecured. The entire order must be returned, with all the accessories and original packaging of the products. The product must be in perfect condition. The User must satisfy the direct costs of return. According to the law, returns of products that have been unsealed will not be accepted, except in cases of defective merchandise. If the product is defective, in these fourteen days the User can also choose to replace it.

Return for defects produced in the transport or error in the shipment; if at the time of delivery it is visible and clearly visible, without the need to handle the shipping packs or the product's own, that a product has defects caused by damage to the transport or is seen, in the same way, a error in the received merchandise, the User must indicate it in the delivery note, and communicate it to Aloe Informática by email to comercial@aloeinformatica.es or by phone +34 922 656 888, within twenty-four hours following receipt of the order, to be able to urge the return of the affected product or products and with it the replacement by a new one or the refund of the price paid for it. Defects in transport that are only noticeable after unpacking the product must be communicated within the first twenty-four hours from receipt of the order in the manner described above, indicating the order number, the damage caused to the product and urging the return of the product. affected product and with it the replacement by a new one or the reimbursement of the price paid for it. Aloe Informática will examine you and inform you if you have the right to substitute the product. The return of those products that are not in the same conditions in which they were received, or that have been used, opened or unsealed, will not proceed. The return or replacement of the item will be made as soon as possible and, in any case, within fourteen days following the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds. In these cases, Aloe Informática will return the purchase money, within thirty days of receiving the User's communication requesting the return. This will be done in the same means of payment that was used to pay for the purchase.

Return for tare or factory defect; In case of factory defect, the User may return the purchased item provided it has not been used and keep its original packaging. No returns will be accepted if the product is not sent, with its original and unused packaging. In addition, the entire order must be returned, withn all the accessories and original packaging of the products. Once the product has been received, Aloe Informática will examine it and inform you if it has the right to replace it. The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed. The return or replacement of the item will be made as soon as possible and, in any case, within fourteen days following the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds. If at the time of delivery is visible and clearly visible, without the need to handle the packaging or the product itself, an error in the goods received, the User must indicate it on the delivery note, and communicate it to Aloe Computer by email to the address comercial@aloeinformatica.es or in the customer service phone +34 922 656 888, within 24 hours after receipt of the order, to be able to urge the return of the product or products affected and with it the substitution for the product actually acquired. Factory defects that are only noticeable after unpacking the product must be communicated in the first 24 hours after receiving the order in the manner described above, indicating the order number, the damages observed in the product and urging the return of the product concerned and with it the replacement by a new one or the refund of the price paid for it.

In case the returned product is sold out, the customer may choose to exchange it for another of similar price, or request the reimbursement of the price paid for it. In these cases, Aloe Informática will return the purchase money, within thirty days of receiving the User's communication requesting the return. This will be done in the same means of payment that was used to pay for the purchase. No refunds of intangible or personalized products such as Software Licenses will be accepted.

For the processing of the guarantee of a product, the User will send it to the headquarters of Aloe Informática for verification by our technicians . The User must meet the shipping costs. The warranty of products such as computers, tablets, smartphones, etc. will only cover hardware defects. In case of finding that the defect of the product is software, the User, in case of accepting the repair of the same, must satisfy the expenses of said repair. In cases where the guarantee is processed directly with the manufacturer of the product, Aloe Informática will communicate the means of contact with the manufacturer to the User.


For any incident related to the acquisition of Portal items, the User should contact Aloe Informática by email, send a message to comercial@aloeinformatica.es or call the customer service telephone number +34 922 656 888. The communications of Aloe Informática to the User will be made according to the data provided by it when registering in the Portal. The applicable regulations require that part of the information or communications that we send to you be in writing. Therefore, the User expressly accepts the use of electronic mail as a valid procedure for the submission of all communications related to the use of the Portal, recognizing for contractual purposes that any communication sent to them by Aloe Informática complies with the legal requirements. to be in writing. All the foregoing, without prejudice to the rights that correspond to the User recognized by Law.

Payment Terms:

The products acquired through this Portal, will be paid by the User in the same, provided with SSL certification, through the system of the secure payment gateway chosen by the User between Redsys, Iupay and PayPal or through bank transfer. The User must pay the full amount of the purchased products, so that the order will be valid once the bank confirmation of the payment made has been received.

Force Majeure:

Failure to comply with the obligations of any of the parties due to force majeure will not imply any responsibility for any of the parties. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure, so that either party can request the termination of the contract, without any type of compensation, if this cause is prolonged.

Applicable Taxes:

The prices of the products displayed on the Portal include the General Canarian Indirect Tax (IGIC) that is applicable and any other tax that may be applicable and beat all times valid, except typographical error. The offers will be properly displayed on the screen.

User's Obligations:

The User undertakes in general compliance with these terms and conditions, as well as comply with the special warnings or instructions of use contained in them or in the Portal and always act in accordance with the law, good customs and the requirements of good faith, using due diligence to the nature of the service you enjoy, refraining from using the Portal in any way that may prevent, damage or deteriorate the normal functioning of the same, the assets or rights of Aloe Informática, its suppliers, the rest of Users or in general of any third party. Specifically, and without implying any restriction to the obligation assumed by the User in general in accordance with the previous section, it is obliged, in the use of the Portal to:

Provide truthfully the data for the register and keep them updated, so that it responds, at every moment, to your real situation. The User will be, in any case, solely responsible for any false or inaccurate statements made and for possible damages that may be caused by the information provided.

Do not carry out a registration with information from another person or impersonate the personality of a third party

Do not enter, store or disseminate on or from the Portal, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination by reason of race, sex, ideology, religion or that in any way violates the moral, public order, fundamental rights, public libertas, honor, privacy or image of third parties and not publish or disseminate any type of content whether text, image or any type of file that violates the laws of intellectual property and in general the current regulations

Do not enter, store or disseminate through the Portal any computer program, dat os, viruses, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to it, in any of the Services, or in any of the equipment, systems or networks of Aloe Informática , of any User, of the suppliers of Aloe Informática or in general of any third party, or that of any other form is capable of causing them any type of alteration or impeding the normal functioning of them.

To properly guard the "User Name" and the "Password" provided by Aloe Informática, as identifying and enabling elements for accessing the Services, undertaking not to assign its use or to allow access to them by third parties, assuming responsibility for the damages that could be derived from an improper use of the same. Likewise, the user agrees to communicate to Aloe Informática by email to comercial@aloeinformatica.es or on the telephone +34 922 656 888, as quickly as possible, its loss or theft as well as any risk of accessing the "User Name" and / or the "Password" by a third party. In these cases, the User has at his disposal an immediate service to recover his password.

Do not carry out advertising, promotional or commercial exploitation activities through the Portal, not using the contents and in particular the information obtained through the Portal to send advertising, send messages for direct sales or for any other commercial purpose, or collect or store personal data of third parties

Do not use false identities, or impersonate the identity of others in the use of the Portal or in the use of any of its services, including the use in your case of passwords or passwords of third parties or in any other way

Do not destroy, alter, use for your use , disable or damage the data, information, programs or electronic documents of Aloe Informática, its suppliers or third parties

Do not enter, store or disseminate through the Portal any content that infringes the rights of intellectual property, industrial or business secrets of third parties, or in general any content of which will not hold, in accordance with the law, the right to make it available to third parties.

The User agrees to enable the delivery of the requested order by providing a delivery address where the order can be delivered. Aloe Informática will have no responsibility for the delay or impossibility of delivery of the order requested by the User, derived from the breach by the latter of this obligation to facilitate such delivery.

Applicable legislation and jurisdiction :

Buy thems made through the Portal are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these terms and conditions, the contracting parties submit, expressly waiving any other jurisdiction to the Courts and Tribunals of Santa Cruz de Tenerife (Spain). < / p>

Responsibility of Aloe Informática:

Aloe Informática will only respond for damages that the User may suffer as a result of using the Portal when said damages are attributable to a malicious act of it. Aloe Informática does not guarantee the availability and continuity of the Portal or those other Web sites with which a Link has been established or could be established. The User acknowledges and accepts that the use of the Portal is carried out at his own risk and his entire responsibility.

Both the access to this Portal and the use that may be made of the information contained therein, it is the exclusive responsibility of the person who carries it out. To this end, the User undertakes and undertakes not to use any of the contents for illegal purposes or purposes, prohibited by these terms and conditions or by current legislation. Aloe Informática will not be held liable for any consequence, damage or harm that may arise from such access or use of the information. Likewise, Aloe Informática is not responsible for possible security errors that may occur or for any damage that may be caused to the User's computer system (hardware and software), the files or documents stored in it, as a consequence of the presence of viruses in the User's computer used for the connection to the services and contents of the Portal, of a malfunction of the browser or the use of non-updated versions. Aloe Informática is not responsible for any differences in the information, documentation and / or other Portal content that may exist between the electronic version and the printed version.

Aloe Informática does not have control, in general, of the use that the User makes of the Portal. In particular, it does not guarantee under any circumstances that the User uses the Service in accordance with the law, these General Conditions, morality and generally accepted good practices and public order, nor that he does so diligently and prudently, reserving Aloe Computer the right to cancel and cancel the registration of a User without prior consent.

Aloe Informática is not responsible for the consequences that may arise from the interaction between users of this Portal, which may arise in the blog, or in the different social networks they could access (facebook, twitter, etc.). The user will be responsible at all times for maintaining their own privacy, as well as the information, content or materials they choose to enter and share through said portals. Aloe Informática is not responsible in any way for the consequences that may arise from the publicity thereof or its use by third parties.

Intellectual and Industrial Property:

This Portal is governed by Spanish laws and is protected by national and international legislation on intellectual and industrial property. All content displayed on the Portal and especially, designs, texts, audio, graphics, logos, databases, trade names, brands, or any other signs susceptible to industrial and commercial use are subject to intellectual property rights and Aloe Informática or third-party owners who have duly authorized their inclusion in the On-Line System. Its mere mention does not imply endorsement, sponsorship, or recommendation, right or any responsibility of the Portal over them.

Aloe Informática authorizes the User to use, view and print the contents and / or the elements inserted in the Portal exclusively for your private and non-profit use, the consent of the owner of the rights in question, for any use other than those expressly permitted, is essential. In no case shall it be understood that any license or renunciation, transfer, total or partial assignment of said rights is granted or any right or expectation of right is conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of Aloe Informática or the corresponding owners. Any infringement of these rights may result in extrajudicial or judicial civil or penal procedures that apply.

This Portal respects the rights of intellectual property, industrial property and image rights of third parties; If the User cOn the assumption that your legitimate rights are being violated on this page, please inform Aloe Informática by email to comercial@aloeinformatica.es referring to the subject: "Infringement of rights", or by sending us a postal letter to the address indicated at the beginning of these terms and conditions with a sender of the same subject. Regardless of the way used to communicate said infringement, the following must be submitted: First and last name of the complainant, DNI of the complainant, their email address or telephone number, identification of the content that has violated the rights or laws, location of said content in our Portal, signed statement, confirming that the information reviewed is true and that it is the owner or legal owner of the content, or failing that, it has an authorization.

Cookies Policy:

To facilitate navigation and speed up the purchase process, access to the Portal implies the use of cookies. The cookies are only associated with an anonymous user and their PC, not providing news that allows to obtain personal information of the User. The User may request to register, that the system recognizes him automatically, without the need for prior identification to access his data, which will allow him to access them directly. This automatic recognition is done through cookies, so if the User connects to the Portal from a different computer than usual or if he has deleted his temporary Internet files (cache memory and / or cookies), he will be asked to identify himself . Aloe Informática does not use "spamming" techniques and will only process the data that the User transmits through the electronic forms enabled in this Portal.


Aloe Informática has adopted the levels of protection and the necessary technical and organizational measures that guarantee the security of personal data and avoid its alteration, misuse, loss, theft, unauthorized access, theft and illicit modifications. Notwithstanding all this, the user must be aware and expressly warned that security measures on the Internet are not impregnable. If the User publishes personal information online that is accessible to the public, it is possible that he receives unsolicited messages from other people and that his data, as a consequence, are known by third parties. Therefore, and taking into account the above, it is recommended the utmost diligence in this matter and the use of all the security tools available to it, not being responsible for Aloe Computing for theft, modification or loss of illicit data.

In cases in which the User, a natural person, is required to register personal data, in order to enable the registration and registration in some products and services provided through the Portal, it is informed expressly that said data, provided voluntarily by the user, together with those that originate as a result of the execution of the product or service, are necessary for the development, control, management and execution of the services and products contracted, will be incorporated into the corresponding file of Aloe Informática. The introduction and registration of personal data by the User, will involve the acceptance, authorization and express consent to Aloe Informática for the collection, incorporation into the files and the processing of said data, in accordance with the Organic Law 15/1999, of December 13, Protection of Personal Data.

At all times, the User may exercise the rights of access, rectification, opposition and cancellation, regarding their personal data, by writing accompanied by a copy of the Identity Document, addressed to the Customer Service at Calle de Robayna, 16 CP 38004 of Santa Cruz de Tenerife, being responsible for the file Aloe Informática, with address for these purposes at the above address.

Mobile Service:

El Portal can be visited through the mobile network, just like any other page. The present terms and conditions of use will be equally applicable to access to this website through mobile network. In no case, Aloe Informática charges for access through the mobile network, so that all the expenses that derive from it, will depend on the server of the service or operator of the User. Aloe Informática is not responsible for any incident that may arise from access through the mobile network. These conditions will apply regardless of the support by which the user accesses the Portal (mobile, tablet, etc.).

Download of the Service:

The User You can proceed to download your profile from your own control panel or, tell usthrough an email to comercial@aloeinformatica.es. In any case, you will be asked for the DNI or any legal document in force, which certifies the identity of the person requesting the withdrawal.

Partial Nullity: < p> The declaration of any of these terms and conditions as null, invalid or ineffective, will not affect the validity or effectiveness of the rest, which will remain binding between the parties. The waiver by any of the parties to demand at any given moment the fulfillment of any one of the terms and conditions stipulated herein does not imply a general waiver to the fulfillment of another term or condition, nor will it create a right acquired for the other party.